Retail Part Time Team Lead
About the role
The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, encompassing products, technology, services, furniture, and print offerings. This role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with the Office Depot 5C values.
Responsibilities
- Support efficient operation of the Print Services area, ensuring accurate and timely completion of customer orders.
- Communicate effectively to request assistance and coordinate service for all customers within the Print Services area.
- Operate and assist associates on all equipment within the Print Services area to maintain efficient production.
- Identify and implement process improvements to reduce waste and inefficiencies.
- Ensure compliance with company policies, procedures, and practices, and support loss prevention efforts.
- Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
- Coach and train associates to enhance the customer experience and support community outreach initiatives.
- Perform external key carrier responsibilities, including opening and closing the store, and assist in cash handling and audit processes.
- Participate in Leader on Duty functions, ensuring the safety and security of the building and associates during the absence of the management team.
Requirements
The ideal candidate should have a high school diploma or equivalent, 1-3 years of related experience in sales or customer service, basic computer skills, and attention to detail. Experience in Print Services is preferred.
Qualifications
A passion for the Office Depot brand, technology products, furniture, print, and other services/products offered to customers is essential. Advanced selling skills, strong customer focus, excellent verbal and written communication, and positive interpersonal skills are required. Demonstrated integrity, accountability, and trust, along with action-oriented behavior and continuous learning, are also important.
Skills & Competencies
- Advanced selling skills and strong customer focus
- Excellent verbal and written communication; strong interpersonal skills
- Positive, engaging, and adaptable in a changing environment
- Demonstrates integrity, accountability, and trust
- Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge
Benefits
The company offers a competitive salary range of $16.50 to $19.00 per hour, with adjustments based on state and local minimum wages. Additional benefits include a 401(k) plan and more. The position is available on a part-time basis, with a flexible schedule that may vary depending on the store's needs.
Pay, Benefits & Work Schedule
The salary range for this role is $16.50 to $19.00 per hour. The company offers a benefits package, including a 401(k) plan and more. The position is available on a part-time basis, with a flexible schedule that may vary depending on the store's needs.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records.
How to Apply
To apply for this exciting position, please click the Apply Now button and follow the instructions on each page. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.