Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, encompassing products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales offerings, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to ensure correct and timely completion of customer orders.
• Communicate effectively using available tools to request assistance and coordinate service for all customers.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify and implement plans to reduce waste and inefficiencies, ensuring compliance with company policies and procedures.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client/customer retention.
• Continuously develop personal selling skills and product knowledge through provided sales and service tools.
• Perform external key carrier responsibilities, including opening and closing responsibilities, and assist in cash handling, cashier, and merchandise error logs.
• Participate in Leader on Duty functions as needed.

Requirements

High school diploma or equivalent preferred. 1-3 years related experience in sales and/or customer service is preferred. Basic computer skills and ability to use job-related technology and POS systems are required. Attention to detail and experience in Print Services is beneficial.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Pay, Benefits & Work Schedule

The salary range for this role is $17.00/hour to $18.50/hour, with state and local minimum wages applied. The company offers a competitive salary, a benefits package including a 401(k), and numerous growth opportunities within the organization. Qualified candidates may be eligible for an incentive program, paid according to the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices and will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

How to Apply

To apply for this position, please click the “Apply Now” button and follow the instructions on each page. Once you have completed the application, click the “Submit” button.