Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing “total solutions” to customers, encompassing products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation of the Print Services area, ensuring correct and timely completion of customer orders.
• Operate and assist associates on all equipment within the Print Services area, maintaining efficiency and ensuring client orders are completed correctly and on time.
• Communicate effectively using available tools to request assistance and coordinate service for all customers.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies, working with all associates to ensure compliance with loss prevention policies.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience, and support community outreach initiatives to retain clients.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts; and perform external key carrier responsibilities, including opening and closing the store, driving awareness of key performance indicators, and assisting in cash handling and audit processes.
• Perform Leader on Duty functions as needed.

Requirements

High school diploma or equivalent preferred; 1-3 years related experience in sales or customer service; basic computer skills; ability to use job-related technology and POS systems; attention to detail; experience in Print Services is preferred.

Skills & Competencies

• Advanced selling skills and strong customer focus
• Excellent verbal and written communication; strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge

Benefits

Competitive salaries, a benefits package including a 401(k), and ample opportunity for growth within the organization. The company complies with state and local minimum wages, resulting in a possible adjustment to the salary range displayed. The position is open for a minimum of 3 days and will remain open until filled.

Pay, Benefits & Work Schedule

The salary range for this role is $15 to $17 per hour, with compliance with state and local minimum wages. The company offers a benefits package that includes a 401(k) plan and more. The work schedule is flexible and part-time, with the possibility of performing external key carrier responsibilities and Leader on Duty functions.