Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, encompassing products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales offerings, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation of the Print Services area, ensuring correct and timely completion of customer orders.
• Operate and assist associates on all equipment within the Print Services area, maintaining efficiency and ensuring client orders are completed correctly and on time.
• Utilize communication tools to request assistance within the Print Services area and coordinate appropriate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies, working with all associates to ensure compliance with loss prevention measures.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience, and support community outreach initiatives to drive client/customer retention.
• Continuously develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
• Ensure compliance with company policies, procedures, and practices; support the company’s loss prevention efforts.
• Perform external key carrier responsibilities, including opening and closing responsibilities, and assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption, and related cash office audits.
• Participate in Leader on Duty functions, ensuring the safety and security of the building and associates during the absence of the management team.

Requirements

High school diploma or equivalent preferred; 1-3 years related experience in sales and/or customer service preferred; basic computer skills; ability to use job-related technology and POS systems; attention to detail; experience in Print Services is preferred.

Skills & Competencies

• Advanced selling skills and strong customer focus
• Excellent verbal and written communication; strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge

About the ODP Corporation

The ODP Corporation is a leading provider of products and services through an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. The company empowers every business, professional, and consumer to achieve more every day.

Pay, Benefits & Work Schedule

The salary range for this role is $10.93/hour to $14.54/hour, with state and local minimum wages complying. The company offers competitive salaries, a benefits package including a 401(k), and ample opportunity for growth within the organization.

How to Apply

To apply for this exciting position, please click the Apply Now button and follow the instructions on each page. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records.