Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. They are expected to build and maintain customer relationships, support sales offerings, and contribute to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilize communication tools to request assistance within the Print Services area and coordinate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels, coach and train associates to enhance the customer experience, and support community outreach initiatives.
• Perform External Key Carrier and Leader on Duty functions, ensuring the safety and security of the building and associates during the absence of the management team.
• Drive awareness of key performance indicators, provide guidance to improve results, activate/deactivate the store’s alarm system, and processes for opening or closing the store.
• Assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption, and related cash office audits.

Requirements

High school diploma or equivalent preferred, 1-3 years related experience in sales and/or customer service, basic computer skills, ability to use job-related technology and POS systems, attention to detail, and ideally experience in Print Services.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Pay, Benefits & Work Schedule

The salary range for this role is $14.00 to $18.00 per hour, with adjustments based on state and local minimum wages. The company offers competitive salaries, a benefits package including a 401(k) and more, along with ample opportunity for growth within the organization. For immediate consideration, please apply by clicking the Apply Now button. Applicants will be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.