Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilize communication tools to request assistance within the Print Services area and coordinate appropriate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels, coach and train associates to enhance the customer experience, and support community outreach initiatives.
• Perform External Key Carrier responsibilities, including opening and closing responsibilities, and assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption, and related cash office audits.
• Participate in Leader on Duty functions.

Requirements

High school diploma or equivalent preferred; 1-3 years related experience in sales and/or customer service preferred; basic computer skills; ability to use job-related technology and POS systems; attention to detail; experience in Print Services is preferred.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Benefits

Competitive salaries, a benefits package including a 401(k), and opportunities for growth within the organization. The company offers an incentive program and participation in the City & County of San Francisco Fair Chance Ordinance.

Pay, Benefits & Work Schedule

The salary range for this role is $12.00 per hour to $14.00 per hour, with compliance with state and local minimum wages resulting in a possible adjustment to the salary range. The company offers a benefits package that includes a 401(k) and more, along with opportunities for advancement within the organization. The company complies with the City & County of San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices and does not discriminate based on race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.