Retail Part Time Team Lead

About the role

At Office Depot, the Retail Team Lead is a part‑time role providing “total solutions” to customers across Products, Technology, Services, Furniture, and Print offerings. The Team Lead quickly builds and maintains customer relationships, becoming a trusted advisor through training‑supported sales. This position supports a customer‑centric environment, engages with the local community, and upholds Office Depot’s 5C values of Caring, Committed, Creative, Collaborative, and Courageous. The Retail Team Lead drives sales of total offerings, assesses customer needs, enhances visual and merchandising standards, manages freight and logistics activities, and prioritizes client satisfaction. The role also serves as a part‑time ‘Key Carrier’ and may perform Leader on Duty functions, including opening and closing responsibilities.

Primary Responsibilities

• Print Sales and Services: Support efficient operation of the Print Services area, operate and assist associates on all equipment, ensure client orders are completed correctly and on time, and use communication tools to coordinate assistance for customers throughout the store.
• Operational Efficiency: Process merchandise accurately and efficiently while adhering to procedures, deadlines, and visual merchandising standards; identify and implement process improvements to reduce waste; ensure loss‑prevention compliance in partnership with associates; and perform other assigned duties.
• Client Engagement: Drive positive client satisfaction, coach and train associates to enhance the customer experience, support community outreach initiatives, develop personal selling skills and product knowledge, and contribute to sales and profitability through conversion, average order value, and satisfaction initiatives.
• External Key Carrier and Leader on Duty: Ensure safety and security of the building and associates when management is absent; perform opening or closing responsibilities, including alarm system activation/deactivation, cash‑handling reviews, and related audits; and assist with loss‑prevention compliance and other duties as needed.

Education & Experience

• High school diploma or equivalent preferred.
• 1–3 years related experience, preferably in sales and/or customer service.
• Basic computer skills; ability to use job‑related technology and POS systems.
• Attention to detail; experience in Print Services is a plus.

Skills & Competencies

• Advanced selling skills with a strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action‑oriented with a drive for results, sound decision‑making, patience, and a desire to continuously build product and selling knowledge.

About The ODP Group

The ODP Group, through ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence. The organization includes world‑class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay, Benefits & Work Schedule

• Salary range: $13.00 – $16.00 per hour (subject to state and local minimum wage adjustments).
• Competitive benefits package, including a 401(k) plan.
• Eligibility for an incentive program paid according to the Incentive Plan terms and conditions.
• Opportunities for growth and advancement within the organization.