Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. They are expected to build and maintain customer relationships, support sales offerings, and contribute to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to ensure correct and timely completion of customer orders.
• Communicate effectively to request assistance and coordinate service for all customers.
• Process merchandise accurately and efficiently, adhering to established procedures and deadlines.
• Identify and implement plans to reduce waste and inefficiencies in the store.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels, coach and train associates to enhance the customer experience, and support community outreach initiatives.
• Perform External Key Carrier and Leader on Duty functions, ensuring safety and security during the absence of the management team.
• Manage opening and closing responsibilities, including driving awareness of key performance indicators, providing guidance, activating/deactivating the store’s alarm system, and processing cash handling, cashier, and merchandise errors.

Requirements

High school diploma or equivalent preferred, 1-3 years related experience in sales or customer service, basic computer skills, ability to use job-related technology and POS systems, attention to detail, and experience in Print Services.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Benefits

Competitive salary range of $12.74 to $16.35 per hour, with adjustments based on state and local minimum wages. Benefits include a 401(k) plan and more. Opportunities for growth within the organization are available.

Pay, Benefits & Work Schedule

The salary range for this role is $12.74 per hour to $16.35 per hour. The company offers a benefits package that includes a 401(k) and more. The work schedule is flexible, accommodating part-time hours.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices and does not discriminate based on race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.