Retail Part Time Team Lead

The Retail Team Lead is a part-time role providing “total solutions” to customers encompassing Products, Technology, Services, Furniture, and Print offerings. This role focuses on building and maintaining customer relationships, becoming a trusted advisor, and supporting a customer-centric environment while contributing to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, & Courageous.

Responsibilities

• Print Sales and Services: Support efficient operation of the Print function while driving overall store sales. Operate and assist associates on all equipment within the Print Services area to ensure client orders are completed correctly and on-time. Utilize communication tools to coordinate appropriate service for customers.
• Operational Efficiency: Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. Identify areas for process improvement and implement plans to reduce waste and inefficiencies. Ensure compliance with company policies, procedures, and loss prevention efforts. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Client Engagement: Drive positive client satisfaction by coaching and training associates to enhance the customer experience. Support community outreach initiatives to drive customer retention. Develop personal selling skills and product knowledge to deliver total solutions.
• External Key Carrier and Leader on Duty: Ensure the safety and security of the building and associates during the absence of the management team. Perform opening or closing responsibilities, including alarm system activation/deactivation and cash office audits. Provide guidance to improve key performance indicators and review cash handling, error logs, and related audits.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills; able to use job-related technology and POS systems.
• Attention to detail, ideally with experience in Print Services.

Skills

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence, including world-class supply chain operations, dedicated sales professionals, and a network of retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $13.73/hour to $19.80/hour, with adjustments to comply with all state and local minimum wage requirements.

Benefits

• Competitive salaries.
• Benefits package, including a 401(k).
• Opportunities for growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.