Retail Part Time Team Lead

About the Role

The Retail Team Lead is a part-time role providing "total solutions" to customers encompassing Products, Technology, Services, Furniture, and Print offerings. This position involves quickly building and maintaining customer relationships, becoming a trusted advisor through provided training, and supporting a customer-centric environment with engagement in the local community. The Team Lead contributes to a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, and Courageous, while demonstrating passion for the brand, technology products, furniture, print, and other services. This part-time role also serves as a Key Carrier and may perform Leader on Duty functions.

Primary Responsibilities

• Print Sales and Services: Support efficient operation within the Print function while driving overall store sales. Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. Effectively utilize communication tools to request assistance within Print Services and coordinate appropriate service for customers throughout the store.
• Operational Efficiency: Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with associates, ensure regular loss prevention compliance and support company policies and loss prevention efforts. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Client Engagement: Drive positive client satisfaction levels, including coaching and training associates to enhance the customer experience. Support community outreach initiatives to drive client/customer retention. Continually develop personal selling skills and product knowledge through sales and service tools to deliver total solutions.
• External Key Carrier and Leader on Duty: Ensure safety and security of the building and associates during absence of the management team. Perform opening or closing responsibilities, including driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store. May assist in review of cash handling, cashier and merchandise error logs, register voids, tax exemption, and related cash office audits. Perform other duties as deemed necessary.

Education & Experience

• High school diploma or equivalent preferred
• 1–3 years related experience; sales and/or customer service preferred
• Basic computer skills; able to use job-related technology and POS systems
• Attention to detail and ideally, experience in Print Services

Skills & Competencies

• Advanced selling skills and strong customer focus
• Excellent verbal and written communication; strong interpersonal skills
• Positive, engaging, and adaptable in a changing environment
• Demonstrates integrity, accountability, and trust
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge

Pay & Benefits

• Salary range: $11.58 to $14.86 per hour (state and local minimum wages will be complied with, resulting in possible adjustment)
• Competitive benefits package includes a 401(k) and more
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, paid in accordance with Incentive Plan terms and conditions