Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with Office Depot's 5C values.

Responsibilities

• Support efficient operation of the Print Services area, ensuring correct and timely completion of customer orders.
• Operate and assist associates on all equipment within the Print Services area.
• Communicate effectively to request assistance and coordinate service for customers.
• Process merchandise accurately and efficiently, adhering to established procedures and deadlines.
• Identify and implement process improvements to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels, coach and train associates to enhance the customer experience.
• Support community outreach initiatives to drive client/customer retention.
• Continuously develop personal selling skills and product knowledge through provided tools.
• Perform external key carrier responsibilities, including opening and closing store duties, and assist in cash handling and audit processes.

Requirements

High school diploma or equivalent preferred. 1-3 years related experience in sales or customer service is preferred. Basic computer skills and ability to use job-related technology and POS systems are required.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning.

Qualifications

Attention to detail and ideally, experience in Print Services is preferred.

Pay, Benefits & Work Schedule

The salary range for this role is $11.67 to $15.63 per hour, with adjustments based on state and local minimum wages. The company offers competitive salaries, a benefits package including a 401(k), and ample growth opportunities within the organization.

How to Apply

To apply for this position, please click the "Apply Now" button and follow the instructions on each page. Applicants who are selected for further consideration will be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.