Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing “total solutions” to customers, encompassing products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation of the Print Services area, ensuring correct and timely completion of customer orders.
• Communicate effectively within the Print Services area to request assistance and coordinate service for customers.
• Operate and assist associates in using all equipment within the Print Services area to maintain efficiency and adhere to established procedures and deadlines.
• Identify and implement process improvements to reduce waste and inefficiencies, working with all associates to ensure compliance with loss prevention measures.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction by coaching and training associates to enhance the customer experience, and support community outreach initiatives.
• Perform External Key Carrier and Leader on Duty responsibilities, including opening/closing store responsibilities, driving awareness of key performance indicators, and assisting with cash handling and audit processes.

Requirements

High school diploma or equivalent preferred; 1-3 years related experience in sales or customer service; basic computer skills; ability to use job-related technology and POS systems; attention to detail; experience in Print Services is preferred.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Benefits

Competitive salary range of $15.00 to $17.50 per hour, with adjustments based on state and local minimum wages. Benefits include a 401(k) plan and more. The company offers ample opportunity for growth within the organization.

Pay, Benefits & Work Schedule

The salary range for this role is $15.00 to $17.50 per hour, with adjustments based on state and local minimum wages. Benefits include a 401(k) plan and more. The company offers competitive salaries, a benefits package, and plenty of opportunity to move and grow within the organization.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.