Retail Part Time Keyholder: Santa Monica

About the role

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful that customers are inspired to frame everything they love—big, little and in between. We’ve framed over three million pieces and counting, and we’re building a beloved brand through a great team across ecommerce, retail, design, and manufacturing. As a Keyholder, you’ll bring energy, leadership, and a customer‑first attitude to our store team, taking on key‑holding responsibilities while delivering the experience that keeps customers coming back. This role reports to the Store Manager.

Responsibilities

• As a trusted leader on the floor, take on key‑holding responsibilities while delivering the experience that keeps customers coming back.
• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship‑building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time‑management, organizational, and problem‑solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.
• Ability to stand for extended periods of time (up to 8 hours per shift).
• Ability to perform light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials.
• Ability to bend, reach, and perform light physical movement as needed in a retail or production environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits

• Medical, dental, and vision benefits (Full‑Time)
• Generous retirement program — 401(k) and employer‑funded pension plan (Full‑Time)
• Parental leave and return program (Full‑Time)
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short‑term disability and Life/AD&D Insurance (Full‑Time)
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance (Full‑Time)

Pay

The base range is $21 – $21 per hour; final compensation depends on