Retail Orientation Specialist Team Lead

About the role

The Retail Orientation Specialist Team Lead at Colton RV & Marine is responsible for assisting in retail customer purchases, providing expert knowledge of RV and Marine Parts and Accessories, and ensuring customer satisfaction through efficient and timely processing of parts orders.

Responsibilities

• Assist in retail customer purchases
• Show and demo all types of RVs and Boats
• Provide substitute parts information for obsolete/upgraded parts based on experience
• Verify prices and enter orders into the computer
• Follow up on back orders and provide quality updates to customers
• Train employees on how to show and demo all types of RVs
• Schedule product and sales trainings with vendors
• Create and lead a product and sales training schedule for camping advisors
• Distribute DRPs to Camping Advisors promptly
• Coach and instruct camping advisors on the DRP process
• Work with the Back Counter Parts Team Lead for day-to-day operations and scheduling
• Greet and check in customers when they arrive to take ownership of their RV or Boat
• Confirm that all We Owe items, accessories, and delivery details are prepared and ready
• Partner with sales, service, and detail departments to ensure the unit is delivery-ready
• Serve as the point of contact during the delivery appointment, helping customers feel confident and cared for
• Ask customers for a Google Review at the conclusion of their delivery, explain its importance, and make the process easy
• Track reviews and report results for bonus eligibility

Requirements

• Sales or Service experience in RV, marine, powersports, automotive, or a related field is preferred
• Strong product knowledge and genuine passion for the outdoor, boating, and camping lifestyle
• Self-driven, approachable, and confident in selling solutions that enhance the customers experience
• Experience demonstrating equipment or teaching customers is a plus
• Excellent communication and rapport-building skills, comfortable guiding customers one-on-one or in small groups
• Basic computer and POS system skills
• Lead, train, and support the Retail Parts team by providing ongoing coaching, product education, and performance feedback, while setting clear expectations, fostering accountability, and ensuring daily operations run efficiently and consistently