Retail Management Specialist

Job Purpose

The Retail Management Specialist will work directly with the Onboarding, Retail Consolidation, Customer Account Management and Executive teams while ensuring shared successes with additional RJW teams. This position will report to the Director of Retail Management. The Retail Management Specialist will also be responsible for working on departmental and organizational projects as assigned.

Key Responsibilities

• Create and cultivate relationships with RJW retail consolidation partners.
• Focusing on operational individuals and key stakeholders across the retailer’s organization with the goal of extending the presence of RJW and acting as a main point of contact representing RJW.
• Aid the Director of Retail Management in updating and communicating changes to any retail partners as well as with internal RJW teams.
• Manage RJW process as it relates to specific retailers and the programs necessary to meet standards.
• Regularly review these processes and adjust them as necessary to ensure continued success, continuity, and compliance.
• Demonstrate a thorough knowledge of RJW process as to articulate requirements and create new solutions for retail programs.
• Work internally to develop solutions and help implement across all necessary functional groups within RJW.
• Use KPI metrics to evaluate RJW operations and carrier partners against retailer requirements.
• Hold individuals and groups within RJW to the standards set by the retailer partners by performing root cause analysis and implement improvement plans as necessary.
• Create and update reporting suite to monitor and maintain Retailer Compliance.
• Work with the Director of Retail Management on any inconsistent compliance metrics, and work with the Customer Account Management team for any vendor related compliance issues.
• Collaborate with the Onboarding Team to handle new vendor sync requests to any retailer necessary.
• Maintain our Retailer Review Schedules, identify potential OTIF Fines for our vendors and work directly with the retailers for exemptions as necessary.
• Independently manage and identify order compliance issues with customers, determine the cause, work with the customer and or specific retailer to correct those issues.
• Use independent judgement to make decisions regarding Retailer Lead Time Schedules, retailer compliance issues.

Qualifications

• 3 years’ experience in Account Management in the logistics/transportation field and or retail market.
• Minimum 2-year supervisory experience.