Retail Operations Manager - SeaLife Aquarium Michigan

About the role

We Make People Smile
Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Auburn Hills, MI. We are actively hiring Retail Photo Operations Managers in an exciting and dynamic atmosphere located at our iconic attraction, the SeaLife Aquarium, MI!

Responsibilities

• Drive teams to achieve goals.
• Run all operational aspects of a high-volume souvenir photography retail operation.
• Develop, train, and motivate staff to achieve desired guest service and financial results.
• Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment.
• Ensure excellent customer service by responding to guest requests, expectations, and needs.
• Meet and interact with people from all over the world.

Requirements

• A high school diploma or general education degree (GED).
• Experience in Retail Souvenir Photography is preferable.
• 2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment.
• Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management.
• Demonstrated ability to meet sales targets and KPIs in a busy environment.
• Proven history of building strong, supportive, and effective relationships with operating peers and staff.
• Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel.
• Sound judgment in decision-making, problem-solving, and prioritization of duties.
• Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
• Must be authorized to work in the US.

Qualifications

High school diploma or general education degree (GED).

Experience in Retail Souvenir Photography is preferable.

2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment.

Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management.

Demonstrated ability to meet sales targets and KPIs in a busy environment.

Proven history of building strong, supportive, and effective relationships with operating peers and staff.

Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel.

Sound judgment in decision-making, problem-solving, and prioritization of duties.

Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.

Must be authorized to work in the US.

Skills

Excellent customer service skills.

Strong organizational and time management skills.

Ability to multitask and prioritize tasks effectively.

Effective communication skills, both written and verbal.

Benefits

Competitive pay
Plus Bonuses based on performance.

Commission, 401K, and/or Medical, Dental, and Vision benefits.

Opportunity for growth and advancement.

Fun culture and atmosphere!

Pay

$22.71/hr.

Schedule

Full-Time

Company Information

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

Equal Employment Opportunity

Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.