Retail Operations Manager - Pigeon Forge operational site manager

About the role

We Make People Smile is seeking a Retail Photo Operations Manager to join our dynamic team at Magic Memories in Pigeon Forge, TN. Based at our iconic attraction Pirates Voyage and Dolly Parton's Stampede, this position offers competitive pay, bonuses, and benefits.

Responsibilities

• Drive teams to achieve goals
• Run all operational aspects of a high-volume souvenir photography retail operation
• Develop, train, and motivate staff to achieve desired guest service and financial results
• Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment
• Respond to guest requests, expectations, and needs

Requirements

• High school diploma or GED
• Experience in Retail Souvenir Photography is preferable
• 2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment
• Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management
• Demonstrated ability to meet sales targets and KPIs in a busy environment
• Proven history of building strong, supportive, and effective relationships with operating peers and staff
• Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel
• Sound judgment in decision-making, problem-solving, and prioritization of duties
• Able to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members
• Must be authorized to work in the US

Qualifications

• High school diploma or GED
• Experience in Retail Souvenir Photography is preferable
• 2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment
• Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management
• Demonstrated ability to meet sales targets and KPIs in a busy environment
• Proven history of building strong, supportive, and effective relationships with operating peers and staff
• Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel
• Sound judgment in decision-making, problem-solving, and prioritization of duties
• Able to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members
• Must be authorized to work in the US

Skills

• Excellent written and verbal communication skills
• Ability to make sound judgments and solve problems
• Strong leadership and motivational skills
• Effective time management and multitasking abilities
• Customer service orientation

Benefits

• Competitive pay and bonuses
• Commission-based compensation
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Fun culture and atmosphere

Pay

$21.15-$22.12/hr

Schedule

Full-time position

Benefits

• 401(k) retirement plan
• Medical, dental, and vision insurance
• Commission-based compensation
• Fun culture and atmosphere