Retail Operations Manager - Titanic Pigeon Forge

Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Pigeon Forge, TN. We are actively hiring in an exciting and dynamic atmosphere located at our iconic attraction Titanic Pigeon Forge.

About the role

As a Retail Photo Operations Manager you will drive teams to achieve goals, run all operational aspects of a high-volume souvenir photography retail operation, and develop, train, and motivate staff to achieve desired guest service and financial results. You will provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment. You will ensure excellent customer service by responding to guest requests, expectations, and needs, and have the opportunity to meet and interact with people from all over the world.

Responsibilities

• Run all operational aspects of a high-volume souvenir photography retail operation.
• Develop, train, and motivate staff to achieve desired guest service and financial results.
• Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.
• Ensure excellent customer service by responding to guest requests, expectations, and needs.
• Meet and interact with people from all over the world.

Requirements

• High school diploma or general education degree (GED).
• Experience in Retail Souvenir Photography is preferable.
• 2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment.
• Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management.
• Demonstrated ability to meet sales targets and KPIs in a busy environment.
• Proven history of building strong, supportive, and effective relationships with operating peers and staff.
• Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel.
• Sound judgment in decision-making, problem-solving, and prioritization of duties.
• Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
• Professional communication skills and appearance.
• Must be authorized to work in the US.

Pay

Starting rate $22.00/hr plus bonuses based on performance.

Benefits

• Competitive pay plus commission.
• 401K.
• Medical, Dental, and Vision benefits.
• Opportunity for growth and advancement.
• Fun culture and atmosphere.

Schedule

Full time, non-exempt.