Retail Operations Lead

About the role

The Retail Operations Lead oversees day-to-day operations within an assigned area, ensuring business standards, policies, and performance expectations are consistently met. This role serves as the link between frontline team members, customers, and management by providing direction, coaching, and support to drive team productivity and maintain a positive work environment. By coordinating resources and resolving routine operational issues, the Retail Operations Lead helps ensure efficient operations and strong customer service delivery.

Job will remain open until filled.

Responsibilities

• Oversee day-to-day operations within an assigned retail area
• Ensure adherence to business standards, policies, and performance expectations
• Provide direction, coaching, and support to frontline team members
• Drive team productivity and maintain a positive work environment
• Coordinate resources and resolve routine operational issues
• Support strong customer service delivery