Retail Operations Lead

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits

• Paid weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing and development opportunities

Responsibilities

• People Leadership: Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitate the associate experience and support associate development, including training, onboarding, mentoring, coaching, and providing feedback into performance reviews, disciplinary action, and promotions. Delegate and validate completion of daily tasks. Lead and direct associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognize and celebrate associates to drive overall engagement.
• Store Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving product, product placement, seasonal displays, and promotional setups. Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns. Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics. Share responsibility for store opening and closing procedures. Complete monthly live cycle counts and address discrepancies. Ensure pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.), and care for new arrival and sick pets. Ensure pet parents have a positive experience with online orders, including pick-up in store or ship from store. Support the associate and pet parent experience at all levels and ensure pets in care are safe and healthy. Take immediate action and report when a sick/injured pet is identified; transport to the vet as needed. Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals. Ensure pets are healthy to move to the sales floor after the quarantine period.

Requirements

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required; flexibility in schedule, including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Skills

• No direct supervisory responsibility, but expected to guide and support the development of other associates.
• Provide feedback on associate performance to direct supervisor.
• Act as the Leader when other Leaders are not in the store, including supervising associates, assigning tasks, and addressing concerns.

Essential Physical Demands and Work Environment

• Required to stand, walk, climb a ladder, and use hands to handle, feel, hold, and write.
• Frequently required to reach with hands and arms, stoop, kneel, crouch, talk, and hear.
• Specific vision abilities required include depth perception.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• Occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair.
• Moderate noise level in the work environment; may be exposed to high levels of noise at times.
• Exposure to live animals and their handling is common.

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.