Retail Operation Supervisor

About the role

Within the retail operation & performance team, the Retail Operation Supervisor is responsible for store communication, stock return, and POS material management. This role is crucial for ensuring the priority of key store information, maintaining stock health, and supporting daily store operations.

Responsibilities

• Streamline retail communication of key priorities through the monthly newsletter “LINK”.
• Lead the national by-batch stock-take twice a year and generate inventory healthiness reports to support regular goods returns.
• Organize annual/quarterly goods returns (6 times a year: 2 times for consignment C1, 2 times for invoice C1, 2 times for C3, plus ad-hoc returns requested by central).
• Lead the POS Materials centralization project, including monthly replenishment to POS, budget control, and expense review (service disposables, stationery, cabin materials, IT consumables, and beauty class supplies).
• Manage all retail digital tools (e.g., communication on WW, skin analyzer) and ensure regular updates.
• Collaborate with other functional teams for Art of Gifting items inventory management, FAJ & EW after-sale support.