Retail Operation Specialist (48212)

About the role

RitterTech ParkerStore, an MCE Company, is seeking a Retail Operations Specialist to oversee daily fulfillment center activities, assist customers, and mentor a team.

Responsibilities

• Supervise and coordinate daily activities of sales fulfillment center associates to ensure orders are picked, packed, and shipped on time.
• Ensure customer orders are pulled accurately from stock according to purchase orders and/or shipping tickets and seen through to shipping with common carriers.
• Sort and place products on racks, shelves, or in bins according to bin codes or other predetermined order (type, size, color, etc.) in warehouse and storefront merchandising locations.
• Maintain daily, weekly, and monthly reports to account for all sales orders and inventory.
• Operate equipment including forklifts and pallet movers as needed.
• Maintain a clean and orderly warehouse environment and follow all safety protocols and warehouse procedures at all times.
• Absorb and interpret purchase orders, shipping manifests, packing lists, and shipping lists.
• Read and interpret purchase orders, shipping manifests, packing lists, and shipping lists.
• Operate equipment including forklifts and pallet movers as needed.
• Maintain a clean and orderly warehouse environment and follow all safety protocols and warehouse procedures at all times.
• Assist walk-in and telephone customers with industrial and mobile hose and fitting needs — troubleshooting applications and recommending the right product solutions.
• Complete assigned Parker Learning Institute (PLI) courses and maintain Platinum level standards per the Parker Store Evaluation (PSET).
• Troubleshoot operational and customer issues and make suggestions for continuous improvement initiatives and customer solutions.
• Travel to other Parker Store locations to serve as backup support when needed.
• Mentor warehouse associates interested in retail operations and enforce Standard Operating Procedures throughout the warehouse environment.
• Set an example for accuracy, professionalism, and customer service in every interaction and every shift.

Qualifications

• Excellent communication and customer service skills.
• Knowledge of warehouse activities and inventory control.
• Experience with multi-carrier shipping systems.
• Basic computer skills including data entry, Microsoft Office, inventory software, and payroll systems.
• Ability to work effectively as part of a team and provide leadership and mentorship to associates.
• Valid driver's license with the ability to pass an MVR driving check.
• High school diploma or GED; one to three months related experience or equivalent combination of education and experience.

Benefits

• $25.00/hr compensation.
• Full benefits package: Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Company-provided clothing (work shirts, hats, and jackets).
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.