Retail Sales Associate - 2422
Pay rate: $11.00 to $13.00 per hour plus commission. Associates can earn up to 8% on transactions, averaging an additional $1.27 per hour on top of the hourly rate.
Benefits
- Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required)
- Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment
- Unlimited commission potential above hourly base rate
- Paid vacation: one week after six months, two weeks after one year, increasing to 120 hours after five years
- Sick/personal time: 8 hours after six months, 16 hours annually in years 2–5, increasing to 24 hours after five years (adjusted per local laws)
- Employee discounts starting on the first day of employment
- Tuition reimbursement up to $2,000 per year for eligible full-time employees
- Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks
- Auto-enrollment in the FirstCash 401k program after six months of employment
- Access to FirstCash Pet Insurance program
About the role
We are seeking entry-level, full-time retail sales associates for our pawn store locations nationwide. The Pawnbroker/Retail Sales Associate partners with the store team to deliver customer service on both lending and retail sides of the business. The role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions while assisting with inquiries and problem resolution. Associates work with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).
Responsibilities
- Greet and interact with customers to build rapport and recommend financial solutions
- Perform non-management open/close procedures
- Maintain a clean, stocked sales floor and merchandise displays
- Process sales and loan transactions in accordance with company policies and regulatory requirements
- Handle cash and negotiable items following established procedures
- Answer incoming calls per company standards
- Communicate the legal aspects of pawn and buy transactions to customers
- Collaborate with coworkers and managers to create a positive customer experience
- Complete assigned training
- Assist customers in parking lots or exterior storage areas as needed
- Perform other related duties as assigned
Requirements
- Ability and willingness to lift/carry up to 50 pounds
- Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting
- Ability to work with firearms and obtain firearms certification
- Minimum age: 18 years old
- High school diploma, GED, or equivalent experience
- Strong desire to work with customers and be team-oriented
- Ability to multitask in a fast-paced environment
- Proficiency in basic math calculations
- Cash handling experience preferred
- Willingness to work in multiple locations as business needs dictate
- Flexibility to work a retail schedule, including weekends and holidays
- Computer literacy and ability to operate POS systems and office machines
Bilingual applicants are encouraged to apply.
Commission Plan
Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. Details are provided during the interview process.