Retail Online Order Picker/ Customer Service (Seasonal)
under maybe "About the role"? But we shouldn't create heading for location. Could embed in a paragraph. - Content: "Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range For This Position $13.00 - $15.30 This position may be eligible for overtime compensation in accordance with state and local laws. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com" We need to remove EEO etc. The posting includes "Michaels is an Equal Opportunity Employer..." and EEOC posters etc. Remove those. We need to decide sections: - About the role: could include description of role, purpose, location maybe. The posting includes "At The Michaels Companies Inc., our purpose is to fuel the joy of creativity..." That's about company, not role. Could be part of About the role. - Responsibilities: list of duties: delivering customer service, checkout, truck unloading, merchandise duties, store recovery, help customers locate products, provide solutions, fast friendly checkout, cash handling, engage customers on rewards program and private label credit cards, educate on VOC survey, assist with omni channel BOPIS/SFS, participate in truck unload, stocking, planograms, merchandise recovery and maintenance, merchandise return/go back, general store recovery, perform SISO and AD set duties, support shrink and safety programs, adhere to SOPs and company programs, interact with others respectfully, cross trained in custom framing selling and production, other duties as assigned. - Requirements/Qualifications: "Retail and/or customer service experience preferred", "Ability to remain standing for long periods of time", "Ability to move throughout the store", "Regular bending, lifting, carrying, reaching, and stretching", "Lifting heavy boxes and accessing high shelves by ladder or similar equipment", "If you need help performing these essential functions of your job, please contact your supervisor..." (accommodation statement maybe part of requirements). Also "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." "Michaels requires all team members in this role to be at least sixteen (16) years or older." Also maybe "Public retail store setting..." is work environment. - Skills: "Cross trained in Custom Framing selling and production" maybe skill. Also "Preferred Knowledge/Skills/Abilities" but not detailed. - Benefits: list of benefits: 401(k) with employer match, Employee Assistance Program, medical, dental, vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, various voluntary insurance options, employee discounts, access to partner discount programs. - Pay: "Total Base Pay Range For This Position $13.00 - $15.30" plus overtime eligibility. - Schedule: "work hours include nights, weekends and early mornings". Also maybe "Public retail store setting..." includes work environment but schedule is specific. We need to avoid filler like "commensurate with experience". Not present. We must not create sections with placeholder text. So we include only sections with real content. We need to output HTML fragment only, no /, no markdown fences. We'll produce something like:
About the role
Store - MSP-ROSEVILLE, MN. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
Responsibilities
- Deliver friendly customer service, help customers shop the store, and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver Brand Promises.
- Help customers shop, locate products, and provide solutions.
- Execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well-merchandised and in‑stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
- Cross‑trained in Custom Framing selling and production.
- Perform other duties as assigned.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
- Team members must be at least sixteen (16) years of age.
- If you need help performing these essential functions, contact your supervisor to discuss reasonable accommodation.
Skills
- Knowledge of Custom Framing selling and production (cross‑training preferred).
Benefits
- 401(k) with employer match.
- Employee Assistance Program.
- Medical, dental, and vision coverage.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Various voluntary insurance options.
- Employee discounts.
- Access to partner discount programs.
Pay
Total base pay range: $13.00 – $15.30 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.
Schedule
Work hours include nights, weekends, and early mornings.
We need to ensure we didn't repeat job title. Good. Check for any boilerplate left: we removed EEO etc. We kept accommodation statement but that's okay. We need to ensure we didn't include "Preferred Knowledge/Skills/Abilities" as heading; we made Skills section. We need to ensure we didn't include "Other duties as assigned" duplicate; we included as responsibility. We need to ensure we didn't include "Public retail store setting..." etc. We omitted that; maybe we could include in About the role or Requirements as work environment. But we omitted; is that substantive? It describes work environment: climate controlled, some stock rooms not climate controlled, outdoor work, frame shop contains glass cutter and heat press. That's substantive. Should we include? The instruction: preserve ALL substantive information. So we should include work environment details. Could be part of Requirements or a separate section like "Work Environment". But we only have allowed headings list; we could put under