Retail Office Manager at Tyler Med Center

About the role

The Branch Manager is responsible for ensuring compliance with regulatory requirements such as the Bank Secrecy Act (BSA) and Customer Identification Program (CIP), delivering superior customer service, building strong customer relationships, supervising branch personnel, managing branch office operations, handling lending activities, and fostering a teamwork environment while upholding the bank’s values of ethics, integrity, and confidentiality.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, specifically BSA and CIP as they relate to job functions.
• Exhibit superior customer service as an Austin Bank team member.
• Demonstrate high‑quality relationship‑building techniques to ensure customers receive the best possible banking solutions.
• Help promote loyal relationships between customers and Austin Bank.
• Participate in developing a teamwork atmosphere with co‑workers by attending meetings, joining discussions, treating colleagues with respect and courtesy, and contributing to departmental goals.
• Stay abreast of company communications by reading publications, announcements, and e‑mails, and use appropriate communication channels for bank‑related business matters.
• Develop personal skills and capabilities through ongoing training, as provided by the company or elsewhere subject to company approval.
• Uphold and safeguard the organization's values, particularly ethics, integrity, and confidentiality, both internally and externally.
• Greet customers and provide superior customer service.
• Manage branch personnel: supervise retail staff, conduct staff, stakeholder, and service/sales meetings; supervise work time; hire new employees; recommend employee discipline and discharge; perform job appraisals; recommend/facilitate training, professional development, and salary increases; create documentation for personnel files; foster teamwork.
• Manage branch office: lead service and sales efforts; handle customer complaints and inquiries; supervise branch security; maintain and update operational policies; approve checks and/or transactions; oversee branch maintenance; supervise branch audits; improve branch efficiency with new procedures and systems; perform operational responsibilities such as opening accounts, teller duties, selling cashiers and travelers checks, assisting/supervising balancing activities, and supervising safe deposit activities.
• Handle lending responsibilities: take loan applications, analyze financial information, approve or reject loan requests, and refer to senior lender as required.
• Report to work regularly and promptly.
• Maintain confidentiality at all times.
• Implement and maintain established department and bank policies, procedures, objectives, and quality assurance.
• Enhance professional growth and development through participation in education programs and current literature.
• Other duties may be assigned.