Retail Merchandising Support Associate, Stanford Shopping Center - Full Time

About the Role

As a Merchandising Colleague—also known as a Front of House Colleague—you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain well-organized and shoppable displays, and ensure pricing and promotional signage is accurate and up-to-date. Your attention to detail and commitment to operational excellence will directly impact our customers’ experience. You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.

Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity, and making every customer feel welcome.

Responsibilities

• Execute merchandise movement and placement strategies to enhance visual appeal and shopability of the sales floor.
• Update mannequins, reset floor layouts, and align presentation with company directives.
• Greet customers with warmth, make eye contact, and engage in friendly, personal conversations.
• Actively listen to customer needs and provide thoughtful assistance to build lasting relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and replenishing merchandise.
• Support merchandise moves and operational tasks as needed.
• Share Loyalty program benefits and ensure customers have everything they need before ending interactions with a sincere thank-you.
• Collaborate with the team to reorganize the department, restock merchandise, and prepare the space for the next day.
• Support sales goals and participate in sales-boosting events.
• Open credit accounts and acquire new customers by promoting loyalty benefits.
• Use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Work seamlessly with colleagues across departments to drive sales and elevate the customer experience.
• Meet daily sales goal challenges.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections.
• Learn about store products and provide expert guidance to customers based on their wants, features, and choices.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting up to 50 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts as a requirement. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups for community building.
• Volunteer opportunities.

Eligibility for benefits may vary based on location, job level, classification, and length of employment. Additional details are available at macysJOBS.com.