Retail Merchandise Associate Marshalls

About the Role

Marshalls at TJX Companies offers a vibrant, diverse environment where employees can grow, explore, and achieve. As part of a Fortune 100 off‑price retailer, you’ll work in one of our global Home Offices, Distribution Centers, or Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, TK Maxx) and contribute to a positive store culture.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy.
• Maintain a clean and organized store environment and adhere to all operational, merchandise, and loss‑prevention standards.
• Be cross‑trained to work in multiple areas of the store to support business needs.
• Role model established customer experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to the customer according to established operating procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Accurately process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi‑tasking and responding appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount; Employee Assistance Program (EAP); smoking cessation; bereavement support.
• 401(k) with associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Eligibility for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long‑term disability, paid parental leave, paid holidays/vacation/sick leave, auto/home insurance discounts, scholarship program, adoption assistance (subject to service or hours requirements).
• Competitive salary and benefits package; open‑door policy and supportive work environment.

Pay

Starting pay range: $13.50 to $14.00 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.

Location: Marshalls Store 0862, Warrensville Heights, OH, USA (4045 Richmond Road).