Retail Merchandise Associate

General Purpose

The Retail Merchandise Associate supports facility-level retail operations in alignment with Kapalua Golf standards. This role helps position The Kapalua Golf shop as a leading golf retail destination by creating an inviting shopping environment, delivering excellent guest service, and supporting a successful retail operation.

Essential Duties

• Golf Shop Ops:
  • Open, operate, and close the golf shop following established procedures
  • Answer phones and assist guests with golf shop purchases and product questions
  • Operate the POS system and process merchandise sales as needed
  • Create a welcoming, organized golf shop experience with strong guest service
  • Support loss prevention by staying aware of guest activity in the shop
  • Rotate stock and keep displays clean, full, and visually appealing
  • Help create a unique shopping environment through thoughtful merchandising
  • Work with retail leadership to support merchandise promotions and seasonal plans
  • Aid in training golf shop staff on retail products, procedures, policies, and service standards
  • Aid in supporting merchandise sales goals through presentation, product knowledge, and service
• Merchandising:
  • Maintain accurate inventory using Troon merchandising and accounting procedures
  • Keep approved in-stock product categories filled at the facility level
  • Order merchandise and prepare it for the sales floor
  • Share updates with retail leadership on product levels, local buying trends, and vendor opportunities
  • Support merchandise sales goals through presentation, product knowledge, and service
• Inventory:
  • Participate in monthly physical inventory counts
  • Order merchandise and prepare it for the sales floor
• Reports:
  • Share updates with retail leadership on product levels, local buying trends, and vendor opportunities
  • Support merchandise sales goals through presentation, product knowledge, and service
• Daily Golf Operations:
  • Support the retail side of daily golf shop operations
  • Help keep golf shop and storage areas organized and ready for daily use

Education/Experience

• High school diploma or general education degree (GED)
• Six months to one-year related experience and/or training
• Or equivalent combination of education and experience

Physical Demands

• Regularly stands for extended periods, walks, uses hands, talks, and hears
• Occasionally sits, climbs, balances, stoops, kneels, or crouches
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds

Environment/Noise

This is an indoor position with a minimum level of noise.

Certificates/Licenses

• Valid Driver’s License

About Troon

Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. Founded in 1990 and headquartered in Scottsdale, AZ, Troon is a leading employer in hospitality. Guided by values emphasizing being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.