Retail Membership Sales Specialist

AAA Club Alliance is hiring a full-time Retail Membership Sales Specialist at 9475 Roosevelt Boulevard, Philadelphia, PA 19114. This role focuses on delivering exceptional service while driving sales success in a dynamic retail environment.

About the role

Sell and process new AAA memberships while maximizing opportunities to upsell and cross-sell upgrades and add-ons. Drive active engagement with the membership base through in-store sales, inquiries, and outbound calls. Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities. Ensure all leads and interactions are accurately documented, maintaining clear records for future reference. Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers. Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Responsibilities

• Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons
• Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls
• Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities
• Ensure all leads and interactions are accurately documented, maintaining clear records for future reference
• Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable

Requirements

• Minimum of three (3) years of sales and customer service experience, demonstrating ability to drive results and exceed expectations
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
• Proficiency in navigating multiple websites and programs, demonstrating computer skills essential for multitasking in a fast-paced retail environment
• Notary Public designation or willingness to obtain within 6 months of employment
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
• Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position

Pay

Starting base compensation: $19.15 to $24.50 hourly. Actual pay adjusted based on experience, geographic location, and other job-related factors as permitted by law. Eligible for incentive pay with an average payout of $162.00 – $500.00 per month.

Schedule

Store hours: Monday–Wednesday 8:30 AM–5 PM, Thursday 8:30 AM–6 PM, Saturday 8:30 AM–4:30 PM. 37.5-hour work week. No Sundays.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks paid parental leave
• 401(k) plan with company match up to 7%
• 2+ weeks of PTO within your first year (full-time associates can accrue up to three weeks of paid time off during first year)
• Paid company holidays
• Company-provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year