Retail Manager II

Spiritual Formation

• Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
• With direction from supervisor, develop an annual personal spiritual growth plan.
• Foster an environment where department staff have opportunities for ongoing spiritual development, including execution of their personal spiritual growth plan.
• Create a ministry of retail statement that communicates goals and practices.

Interpersonal Relationships

• Help build relationships that reflect the character of God with guests, staff, vendors and neighbors, to foster healthy community.
• Ensure department staff demonstrate the importance of their interpersonal relationships with guests, staff, vendors and neighbors and promote a healthy community.
• Maintain healthy communication while working with other departments at camp.
• Demonstrate awareness of development needs of retail team.
• Participate in camp events to promote unity and teamwork across departments.

Attentive Hospitality

• Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.
• Establish a department posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
• Develop the retail centers [Store, Snack Bar, Coffee Shop] to serve guests’ requests and sustainable business practices.
• Maintain professional written and verbal communication with staff, guests, volunteers, staff candidates, and vendors.
• Show care and hospitality to all who serve and work within the retail department.

Comprehensive Stewardship

• Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.
• Develop systems and train staff to participate in comprehensive stewardship.
• Ensure financial security throughout retail department both of cash handling and inventory.
• Create and manage the financial budget for retail department.
• Analyze monthly financial reports and establish goals accordingly.
• Create ordering and invoice systems to track inventory and payment processes.
• Perform an annual physical inventory of store.
• Evaluate department systems and processes annually, updating documents to reflect accuracy.
• Engage in annual personnel evaluations for all retail staff.
• Develop proficiency in using Point of Sale [Square], Office, Outlook and other software applications.
• Participate in weekly guest group information meetings; developing appropriate retail hours based on guest group history and requests.
• Complete an annual cost analysis for concessions and coffee areas.
• Utilize the LINK to schedule DIN, routine tasks and preventative maintenance.

Talent Development

• Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.
• Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
• Foster department staff participation in the Individual Development Plan process as well as other training and development opportunities.
• Intentionally pursue opportunities in mission leadership, personal growth, and professional development.
• Equip retail staff team to operate retail centers in Retail Manager’s absence.

Embracing Excellence

• Lead department staff in the execution of daily responsibilities with attention to the standards and metrics required for excellent camp operations.
• Create and maintain themes in the retail centers that support overall camp theme and utilize visual merchandising and displays.
• Operate retail centers, and develop re-order processes to support sales.
• Receive merchandise for retail areas using defined inventory tracking processes.
• Demonstrate and train proper food handling and storage guidelines.
• Develop plan for seasonal food and equipment storage.
• Follow national retail policies.
• Execute theft control practices.
• Participate in retail department training, vendor evaluations, events and assigned impact areas.
• Maintain a specific camp Retail Operational Guide for each retail area.

Training Expectations

• Engage with weekly camp meetings and spiritual development opportunities.
• Maintain ServSafe and First Aid/CPR certifications.
• Regularly participate in Young Life trainings and department opportunities.

Qualifications and Experience

• College degree or equivalent preferred.
• Previous business or retail experience preferred.
• Fluency with Microsoft Office applications and an ability to learn and use all Young Life internal systems.
• Experience training and leading teams.
• Demonstrate professionalism in written and verbal communication with guests, vendors, and staff.
• Demonstrate understanding of Young Life ministry, strategy and mission.