Retail Manager I - Furman University

Job Summary

The Retail Manager I is responsible for the day-to-day leadership and successful operation of the retail dining complex at Furman University. This role oversees a team and plays a key role in delivering exceptional guest experiences, operational excellence, and financial performance across multiple retail concepts.

Key Responsibilities

• Lead all daily operations for retail dining venues, ensuring exceptional service, food quality, cleanliness, and brand compliance.
• Recruit, train, schedule, develop, and supervise hourly associates.
• Foster a positive team culture focused on hospitality, accountability, safety, and operational excellence.
• Ensure compliance with university, company, and national brand standards, including food safety and sanitation requirements.
• Maintain cash handling controls, deposit procedures, and loss prevention practices.
• Analyze operational performance and implement strategies to improve guest satisfaction, efficiency, and profitability.
• Support retail marketing initiatives, promotions, and campus engagement activities to drive participation and sales.
• Complete payroll, scheduling, inventory, and operational reporting accurately and on time.
• Partner closely with campus stakeholders and dining leadership to support special events and campus programming.
• Provide leadership support for concessions and food truck operations during athletic events, campus events, and peak periods.
• Assist with dining hall operations during academic breaks, summer programs, and other business needs.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, Foodservice Management, or a related field preferred; equivalent experience will be considered.
• 3+ years of foodservice or retail management experience, preferably in a high-volume, multi-unit environment.
• Experience managing national retail brands or similar concepts strongly preferred.
• Demonstrated success leading and developing large hourly teams.
• Strong understanding of retail operations, food safety, labor management, inventory controls, and financial performance metrics.
• Experience with cash management, point-of-sale systems, and retail merchandising.
• Proven ability to manage multiple priorities and operating units in a fast-paced environment.
• Strong leadership, coaching, communication, and customer service skills.
• Proficiency with Microsoft Office and foodservice management systems.
• Flexibility to work evenings, weekends, and special events as business needs require.

Preferred Experience

• Multi-unit foodservice or retail management experience.
• Campus dining, concessions, convenience store, or branded quick-service restaurant experience.
• Experience supporting athletic venues, food trucks, catering, or event-based operations.
• Knowledge of P&L management, budgeting, and retail marketing strategies.

Associates at Bon Appetit

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailing Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Benefits

• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Drug-Free Workplace

Bon Appetit maintains a drug-free workplace.

Meet Olivia

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