Retail Manager - Estes, Park CO

About the role

The Retail Manager plays a pivotal role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence. This leadership position is also responsible for cultivating strong member relationships and fostering a high-performance team culture.

Responsibilities

• Oversee all branch operations, ensuring alignment with organizational goals and service standards.
• Proactively identifies and implements opportunities for process enhancements and cost-saving initiatives.
• Demonstrates a strong commitment to employee development and success through supportive leadership.
• Consistently monitors, coaches, and evaluates team members on transaction accuracy, service quality, and overall job performance.
• Tracks and analyzes individual performance trends, creating targeted development plans to foster professional growth.
• Exemplifies and reinforces the credit union’s education and referral practices through daily interactions.
• Provides ongoing coaching to help team members exceed performance benchmarks and service expectations.
• Observes member interactions, motivates staff, and ensures accountability to established service standards and goals.
• Facilitates regular team huddles and meetings to align goals, share updates, and foster collaboration.
• Takes initiative in identifying service challenges and implementing effective solutions to enhance the member experience.
• Recognizes and celebrates individual and team achievements to promote a positive and motivating work environment.
• Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration.
• Resolves escalated member concerns and provides supervisory approvals as needed.
• Performs Member Consultant duties as required to support team operations and ensure service continuity.
• Adapts quickly to changing priorities and effectively manages workflow throughout the day.
• Maintains open and consistent communication with direct leadership through regular updates and status reports.
• Delivers timely and insightful feedback, including performance reports and operational analysis.
• Completes all required training, including the annual Meritrust compliance education and internal leadership courses.
• Performs additional duties and special projects as assigned by leadership.
• Other duties as assigned.