Retail Manager

About the role

The Retail Manager at RWB Thrift plays a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. Direct responsibility for all activities executed on the sales floor is held.

Responsibilities

• Sales & Customer Service
• Oversee day-to-day retail operations, ensuring the sales floor is well-organized, fully stocked, and visually appealing.
• Manage the retail floor schedule to ensure adequate coverage and alignment with business needs.
• Ensure that products from the backroom are efficiently processed and displayed on the sales floor.
• Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience.
• Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business goals.
• Leadership & People Development
• Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance.
• Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the retail team.
• Conduct regular performance evaluations and manage the performance process in a fair and equitable manner.
• Ensure retail supervisors have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets.
• Flexible Workforce Management
• Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in retail demands.
• Manage the retail floor schedule to optimize labor utilization and minimize overtime expenses.
• Aid in employee scheduling and timekeeping monitoring to ensure optimal labor management.
• Recruitment & Onboarding
• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process.
• Employee Relations & Support
• Maintain an "open door" policy, allowing employees to express concerns without fear of retribution.
• Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
• Safety & Compliance
• Ensure adherence to all company policies, procedures, and regulatory guidelines.
• Maintain a clean, organized, and safe retail area, following strict safety protocols to prevent accidents and maintain equipment.
• Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities.
• Collaboration & Communication
• Work closely with the General Manager and Production Manager to align retail goals with overall store objectives.
• Communicate effectively with other departments to ensure smooth operations and achieve business targets.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
• Administrative Support
• Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
• Performance Tracking & Reporting
• Monitor and report on retail metrics, identifying areas for improvement.
• Implement strategies to enhance productivity, efficiency, and achieve business results.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required.

Physical Requirements

• Ability to safely and effectively perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Able to stand for extended periods of time.
• Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Possess clarity of vision at 20 inches or less and 20 feet or more.
• Required to wear closed-toe shoes for safety purposes.
• The job involves regular repetitive motions.