Retail Loss Prevention Lead - Hiring Event

About the Role

The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. The LP Lead will also act in compliance with Company policy when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls, and Merchandise Expose Standards (MES) execution. May also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.

Responsibilities

• Internal and External Theft Deterrence and Awareness
  • Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
  • Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
  • Follows up with local authorities for after-the-fact external case resolution and prosecution.
  • Creates an inclusive in-store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
  • Requires 100% ability to walk sales floor, stockrooms, and office areas during the duration of shift.
  • Ability to deescalate incidents involving confrontation by athletes exhibiting concerning behavior.
• Management of Loss Prevention Programs
  • Supports, promotes, and actively demonstrates company values related to customer engagement.
  • Provides ad hoc support for the general needs of the business as necessary.
  • Participates in Shrink Coach meetings, new hire orientation, and conducts frequent training sessions with store teammates.
  • May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
  • Conducts MES sweeps, fitting room checks, and safety standards when athlete traffic is slow.
  • Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures.
  • Maintains confidentiality of all Company information.

Teammate Traits

Our Leadership Competencies set the bar for what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Requirements

• 1-3 years of prior LP or educational experience in Loss Prevention preferred.
• Based on the location of the House of Sport, you may be required to submit relevant state-mandated clearances to supervise minors.

Virtual Interview Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.