Retail Loss Prevention Lead

Overview

The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft.

RESPONSIBILITIES

• Maintains an inclusive in-store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
• Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
• Follows-up with local authorities for after-theft case resolution and prosecution.
• Supports, promotes, and actively demonstrates company values related to customer engagement.
• Participates in Shrink Coach meetings, new hire orientation, and conducts frequent training sessions with store teammates.
• May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
• Conducts MES sweeps, fitting room checks, and safety standards when athlete traffic is slow.
• Maintains confidentiality of all Company information.

Qualifications

• 1-3 years of prior LP or educational experience in Loss Prevention preferred.

Virtual Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.