Retail Logistics Manager

About the role

We're looking for an experienced Retail Logistics Manager to own and scale our wholesale operations across indie, mid-market, and big-box retail. This is a high-ownership role sitting at the intersection of our Logistics, Sales Operations, Systems, Supply Chain and Growth.

Responsibilities

• Own B2B order operations end-to-end: monitor and manage order flows across Shopify, Amazon Seller Central, Walmart Seller Center, Walmart Retail Link, Target POL, NetSuite, and EDI, ensuring accuracy and on-time fulfilment across all retail partners.
• Drive SLA and KPI performance: set targets across all activity areas including OTIF, order accuracy, chargebacks and 3PL performance, track compliance, lead root cause analysis on failures, and report weekly to leadership with clear action plans and insights.
• Audit and manage purchase orders: review retail POs for accuracy in partnership with our Growth team and rep groups; oversee documentation and end-to-end PO process management.
• Manage 3PL and carrier relationships: own the day-to-day B2B performance of our 3PLs and logistics partners to optimise cost and service levels.
• Lead retailer compliance: ensure adherence to routing guides, EDI requirements (850/856/810), RFID/labelling standards, and retailer-specific operational expectations; own chargeback dispute resolution.
• Own B2B logistics strategy and packaging: oversee casepack configurations, retailer-specific packaging requirements, display-shipping and logistics on an ongoing basis - not just at onboarding.
• Own new account onboarding: project-manage end-to-end the operational onboarding of new retail partners - routing guides, EDI and systems setup, labelling and packaging requirements - and establish repeatable playbooks.
• Manage SKU accuracy and hierarchy strategy: own the strategy for SKU handling and hierarchy across NA retailers, communicating requirements to the wider Operations team to ensure best practice setup and processing.
• Partner with Supply Chain and Growth on inventory: review Growth allocation and demand forecasts, manage inbound B2B freight, maintain and report on our stock position across our 3PL locations.

Requirements

• 4+ years in B2B fulfilment, sales operations, or retail logistics, with at least 2 years managing fulfilment for large/big-box retailers (not just Amazon FBA).
• Proven hands-on experience with at least two major retailers - Walmart, Target, Costco, or equivalent - including direct implementation and compliance with their routing guides, portals, and EDI requirements.
• Track record of building and improving operational processes in a high-volume, fast-moving environment.
• Proven hands-on experience with Amazon FBA supply chain and compliance.
• Proven AI skills applied to process automation or data manipulation.
• Strong EDI fluency and ability to liaise with internal Systems teams to troubleshoot and resolve transmission issues.
• Experience with Shopify Plus back-office and B2B order management; NetSuite or similar ERP required.
• Excellent cross-functional communicator - equally comfortable with warehouse teams, Growth, and leadership.
• Self-starter with a service-driven mindset and strong attention to detail.

Qualifications

• Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000.
• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.
• Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50.
• Named one of TIME Magazine’s Top 100 Inventions of 2020.
• We’re over 200 employees spread across the world.. and growing!

Skills

• Experience with WMS platforms and fulfilment automation tools.
• Familiarity with Amazon Seller Central / Walmart Retail Link / Supplier One / APDP, or similar retailer portals.
• Experience managing RFID and floor-ready requirements.

Benefits

• Flexibility: Hybrid working - At least 1 day a week on average in our Brooklyn office. You are welcome and encouraged to come in more than this. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.
• Financial: Receive Noncontributory Long Term Disability Insurance and Life Assurance / AD&D insurance that covers your from day one of service. 401(k) Retirement Savings Plan where Yoto matches up to 4% of your contributions, from day one of service. Generous employee referral bonus scheme.
• Health & Wellness: Medical, Vision and dental insurance where 85% of costs for you and your family paid for by Yoto; and a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through Health Advocate.
• Time Off: 31 PTO days per year, which include 20 vacation days, plus 11 holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.
• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Dependent Care Flexible Spending Account (FSA) which allows you to use pre-tax dollars to pay for out-of-pocket dependent care expenses.
• People & Planet: Up to 2 volunteer days per year. A Book Allowance of up to $50 a year to contribute to your professional development.
• Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Pay

$120,000 based on experience

Schedule

Hybrid