Retail Learning & Communication Platform Lead (1287)

Responsibilities

• Own end-to-end administration of the brand learning platform, including configuration, user provisioning, enrollment management, course publishing, and reporting, ensuring 99%+ platform uptime and accuracy of user data.
• Evaluate and integrate new platform features, third-party tools, and emerging learning technologies to enhance retail partner engagement and learning outcomes.
• Create e-learning modules, microlearning assets, video content, infographics, and interactive resources using authoring tools while applying adult learning theory to every program.
• Design and produce engagement content for the platform's communication module — including announcements, brand news, campaigns, contests, and recognition — to drive platform adoption and sustained user activity.
• Build and refresh brand resource libraries (product knowledge, brand heritage, selling tools, visual merchandising guides) in close partnership with brand teams.
• Serve as the primary point of contact and technical support resource for retail partners using the platform, resolving inquiries with professionalism, urgency, and a service-first mindset.
• Develop onboarding journeys, welcome communications, and self-service knowledge resources that ensure every retail partner has a seamless first-time and ongoing experience on the platform.
• Gather voice-of-the-user feedback through surveys, focus groups, and usage analytics to inform platform and content roadmap decisions.
• Collaborate with sales team to translate brand-required training and storytelling into platform-ready content that protects brand equity and elevates retail execution.
• Work cross-functionally with the U.S. L&D, Sales, and Marketing to align learning initiatives with broader business goals and ensure consistent global standards.
• Liaise with internal stakeholders and external vendors, and platform providers to scope, schedule, and quality-assure deliverables.
• Manage user lifecycles (creation, enrollment, role assignment, deactivation), audit access on a recurring cadence, and maintain accurate organizational hierarchies within the platform.
• Build and maintain SOPs, governance documents, and a content style guide that ensure scalable, repeatable platform operations as the user base grows.
• Track learning KPIs — including enrollment rates, completion rates, time-to-competency, learner satisfaction (CSAT/NPS), and content engagement — and produce monthly dashboards for leadership.
• Lead the platform launch in partnership with the Senior Manager, including go-to-market communications, retail partner onboarding, training-the-trainer sessions, and post-launch optimization.
• Drive platform adoption across the retail partner network, setting and meeting targets for active users, course completions, and engagement module participation.

Client Focus

• Resolve inquiries with professionalism, urgency, and a service-first mindset.
• Develop onboarding journeys, welcome communications, and self-service knowledge resources that ensure every retail partner has a seamless first-time and ongoing experience on the platform.
• Gather voice-of-the-user feedback through surveys, focus groups, and usage analytics to inform platform and content roadmap decisions.
• Translate brand-required training and storytelling into platform-ready content that protects brand equity and elevates retail execution.

Required Qualifications

• Bachelor's degree in Education, Instructional Design, Communications, Human Resources, Marketing, or a related field — or equivalent professional experience.
• 3+ years of experience in learning & development, instructional design, or digital learning platform management, with a portfolio of e-learning or digital content samples.
• Demonstrated proficiency with Learning Management Systems (Yoobic strongly preferred; comparable platforms such as Docebo, Workday Learning, or SAP SuccessFactors considered).
• Hands-on experience with e-learning authoring and content creation tools such as Articulate Storyline/Rise, Adobe Captivate, Genially, Canva, or similar.
• Strong proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, SharePoint, Teams).
• Excellent written and verbal communication skills with demonstrated attention to visual detail and brand consistency.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience supporting retail, luxury, hospitality, or premium consumer brands.
• Familiarity with video production and editing tools (Adobe Premiere, Camtasia, Synthesia).
• Basic working knowledge of HTML, CSS, or SCORM/xAPI standards.
• Experience launching a new learning platform or managing platform implementation/migration projects.
• Exposure to internal communications, employee engagement, or community management.