Retail Lead - University of Minnesota Team Store

Role Overview

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

How Will You Drive Impact?

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience

Ownership & Execution (Determined & Relentless Mindset)

• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understand Fanatics Values and how they relate to their role
• Perform 'Manager on Duty responsibilities' as needed

Innovation & Problem Solving (Entrepreneurial Spirit)

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast-paced, high-growth environment
• Contribute to a culture of innovation and continuous improvement

Team & Leadership Impact (Build Championship Teams)

• Collaborate cross-functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

Capabilities & Experience You Bring

• Required Qualifications: Must be at least 18 years of age, previous retail, customer service, or hospitality experience preferred, reliable attendance and punctuality, strong communication, interpersonal, and teamwork skills, ability to work effectively in a fast-paced, team-oriented environment, ability to stand, walk, bend, and move throughout scheduled shifts, lift, carry, and move merchandise weighing up to 25 pounds, maintain a professional appearance and represent the Fanatics brand positively
• Education: High school diploma or equivalent experience preferred

Company Culture

We operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.

Pay

The salary range for this position is $17.98-22.00 which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.