Retail Lead Generator - Keller/Hurst

Berkeys is hiring a full-time Retail Lead Generator to represent our company inside major retail partner locations throughout the Dallas-Fort Worth area. This is a territory-based position, not a permanent assignment to one store.

About the role

You will travel between retail locations within your assigned territory based on customer traffic, staffing coverage, seasonal demand, and other business needs. Employees receive a monthly schedule showing their assigned store locations, workdays, and hours. Candidates must have open availability for evening and weekend shifts and reliable transportation to travel between assigned stores and the Southlake office for bi-weekly team meetings.

Responsibilities

• Greet and engage customers inside assigned retail partner locations.
• Start friendly, professional conversations about customers’ HVAC and home-comfort needs.
• Educate customers on Berkeys’ HVAC services, maintenance, repairs, system replacements, and available promotions.
• Ask open-ended questions to identify potential customer needs.
• Generate qualified leads and schedule appointments for our service and sales teams.
• Accurately enter customer and appointment information into company systems.
• Walk throughout assigned store areas and proactively engage potential customers.
• Build positive relationships with retail store associates, department leaders, and management.
• Maintain company displays, signage, and promotional materials in a clean and professional condition.
• Meet established lead-generation, customer-engagement, attendance, and performance expectations.
• Attend required meetings, training sessions, role-playing activities, and coaching sessions.
• Accept and apply coaching to improve customer engagement, lead quality, and performance.
• Communicate store activity, customer concerns, scheduling issues, and operational needs to leadership.
• Represent Berkeys and our retail partners professionally, honestly, and ethically.
• Follow all company and retail-partner policies and procedures.

Requirements

• High school diploma or GED preferred.
• Valid driver’s license.
• Reliable personal transportation.
• Open availability for evenings and weekends.
• Ability to travel regularly between retail locations within an assigned DFW territory.
• Ability to stand and walk for four to eight hours during an assigned shift.
• Ability to occasionally lift or move up to 25 pounds.
• Ability to use a smartphone, email, text messaging, Microsoft Teams, and web-based applications.
• Ability to successfully complete required company and retail-partner background-screening requirements.

Qualifications

• Outgoing, energetic, and comfortable approaching customers.
• Strong verbal communication and customer-service skills.
• Able to build rapport quickly and keep conversations engaging.
• Self-motivated and driven by goals, commissions, and incentives.
• Comfortable asking customers to commit to an appointment.
• Dependable, punctual, and able to work independently with limited supervision.
• Adaptable to changing store assignments, schedules, customer traffic, and business priorities.
• Able to work effectively with different store teams, managers, and customer groups.
• Able to accept coaching and adjust your approach when needed.
• Prior retail, sales, customer-service, promotions, appointment-setting, or lead-generation experience is preferred but not required.
• No HVAC experience is required.

Pay

Starting at $20 per hour plus commission. Top-performing Lead Generators can earn approximately $25-$30 per hour, including performance-based incentives.

Benefits

• Robust paid time off plan + Birthday PTO
• Medical, dental, and vision coverage for employees and eligible family members
• 401(k) retirement plan with company match
• Life insurance
• Short-term and long-term disability coverage
• Flexible Spending Account options
• Employee Assistance Program
• Legal services and identity-theft protection options
• Ongoing sales, product, and professional-development training
• Career-growth opportunities
• Employee appreciation events

Schedule

• Territory-based role supporting multiple retail partner locations; not permanently assigned to one store.
• Store assignments may change based on business needs, staffing coverage, customer traffic, and program performance.
• Employees receive a monthly schedule identifying assigned store locations, workdays, and hours.
• Schedule flexibility and open availability are required, including evenings and weekends.
• Holiday availability may be required based on retail operating hours and business needs.
• Monthly department meetings and occasional training may be held at the Southlake office.
• New-hire orientation and onboarding will be conducted at the Southlake office.
• Consistent and reliable attendance is an essential part of this position.

About Berkeys

Berkeys Plumbing, A/C & Electrical has served North Texas homeowners since 1975. Our team of more than 250 professionals is committed to providing exceptional service, dependable solutions, and an outstanding customer experience. Berkeys has received workplace and community recognition including Dallas Morning News Best Places to Work, Best of Southlake, and Top 100 Places to Work in DFW by Energage in 2023 and 2024.