Retail Lead

About the role

Mint Cannabis is seeking a Retail Lead to support daily dispensary operations, deliver exceptional customer service, train and motivate staff, and uphold regulatory standards.

Responsibilities

• Support daily dispensary operations including opening/closing procedures, floor flow, inventory checks, and compliance.
• Deliver exceptional customer service — greet patients, answer questions, verify allotments, and guide them through product selection.
• Train, coach, and motivate Budtenders to maintain high standards in service, sales, and cannabis education.
• Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
• Address customer concerns professionally and de-escalate issues to create a positive guest experience.
• Operate POS systems accurately and assist with cash handling and reconciliation.
• Uphold all cannabis regulations, company SOPs, and safety standards.
• Act as a communication bridge between store management and team members to support a positive, compliant, and high-performing environment.

Requirements

• Must be at least 21 years of age.
• Must pass a background check and meet all state cannabis regulations.
• Must have 1+ year of experience in cannabis, retail, or customer service.
• Preferred 1+ year of leadership experience.
• Must have strong communication and conflict resolution skills.
• Must have passion for cannabis and knowledge of local product offerings and brands.
• Must be able to lift up to 50 lbs and stand for 3+ hours at a time.
• Must be dependable, punctual, and able to adapt to flexible scheduling — weekends and holidays included.
• Must have reliable transportation and a valid ID.

Qualifications

• Must meet all applicable state requirements to work in a licensed cannabis facility.

Skills

• High school diploma.

Benefits

• A work culture that’s welcoming, passionate, and built on good vibes.
• Opportunities for growth as we expand into new markets.
• Discounts on products and merch.
• Health, dental, and vision benefits (for eligible roles).
• Paid time off to relax, recharge, and take care of you.

Pay

$18.00/hr

Schedule

Flexible, including weekends and holidays.