Retail Lead Associate - Winter Season

About the Role

The Retail Lead Associate coordinates the daily functions of the retail store as directed by the Retail Manager and/or Retail Supervisor. This role is part of the team responsible for the overall profitability of the store and consistently follows policies and procedures as set forth in the Employee Handbook and Retail Rental training.

Essential Duties

• Able to meet daily, weekly, monthly, and yearly sales goals
• Performs goal setting and promotes up selling, add-on sales, and sell-through
• Handles guests problems and complaints professionally and resolves them to ensure guests receive an excellent, quality resort and mountain experience
• Is a key holder for their specific location and is responsible for opening and closing when scheduled
• Oversees the daily cash register operations and ensures accurate end of the day procedures and accounting of revenue
• Is responsible for maintaining store standards of cleanliness and staff behavior
• Is responsible for maintaining neat and effective displays that promote sell-through
• Presents store merchandise in a pleasing, polite manner to the guest and assists in satisfying their product needs, wants, and desires
• Attends product knowledge clinics during normal store operating hours and after closing hours as needed
• Assists the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyers to ensure the store is adequately stocked and supplied with sell-through merchandise
• Enforces department policy on controlling internal and external shrinkage
• Operates the computer point of sale system (cash register) with efficiency
• Has excellent cash handling and credit card handling skills
• Is a team player and understands and exhibits cooperation
• Performs other duties as needed

Supervisory Duties

• Acts as the MOD in the absence of the Retail Manager/Supervisor
• Provides input to the Retail Manager/Supervisor in creating the store schedule
• Implements and encourages the retail employee incentive programs
• Promotes and enforces with the retail staff the policies and procedures as set forth in the Employee Handbook and Retail Rental training

Requirements

• High School Diploma or GED required
• Working knowledge of Microsoft Office and basic computer functionality required
• Valid Colorado Driver's License and clean motor vehicle record desired
• Must be available to work overtime, weekends, holidays, and respond to emergency schedule changes as business requires
• Must be able to speak and write English as a primary language
• Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments
• Must possess a friendly, outgoing personality and be able to approach guests with a positive attitude and a smile

Qualifications

• Retail merchandising experience desired, but not necessary
• Guest service experience in some way desired, but not necessary

Pay

Hourly pay: $20.50 per hour

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match – up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Working Conditions

While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. The noise level in the workplace is usually moderate.