Retail Lead Associate (Reduced-Time), Customer Experience Operations

About the role

This role is available at Amazon's Locker+ retail locations. Interested candidates should apply to join a team dedicated to enhancing the customer experience through convenient package pickup and returns.

Responsibilities

• Interact with customers using effective customer engagement strategies and model desired behavior for the team.
• Utilize inventory management systems to scan, process, and count products.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associates in solving customer issues.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that affect the customer and associate experience, supporting the manager in building a strong site culture.
• Maintain the physical safety and quality standards of the site under the guidance of a manager.
• Work in a fast-changing and ambiguous environment, performing additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Requirements

High school diploma or equivalent. Must be 18 years of age or older. 1+ years of retail or customer-facing experience, or 1+ years of floor leader or leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience preferred.

Qualifications

Strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting customers are essential qualities for this role.

Skills

None specifically listed, but strong interpersonal skills and the ability to handle multiple tasks are important.

Benefits

Amazon offers a comprehensive benefits package including EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Final pay will be based on factors including shift selection and location.

Pay

The starting pay for this position is $18.05 per hour, including the highest available shift differential.

Schedule

Work flexible hours including nights, weekends, and holidays.