Retail Lead Associate (Reduced-Time), Customer Experience Operations

About the role

This role is available at Amazon's Locker+ retail locations. It involves interacting with customers, managing inventory, providing peer-to-peer feedback, and contributing to continuous improvement of the customer experience and operations.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and modeling desired behavior for the team.
• Utilize inventory management systems to scan, process, and count products.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associates in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties, as assigned.

Requirements

• Must be 18 years of age or older.
• Experience in customer service or a related field.
• Ability to lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Qualifications

• High school diploma or equivalent.
• 1+ years of retail or customer-facing experience, or 1+ years of floor leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.

Skills

• Strong attention to detail.
• The ability to quickly prioritize tasks.
• The willingness to learn new things.
• A commitment to delighting customers.

Benefits

Benefits are available and pay starts at $18.05 per hour.

Pay

Pay starts at $18.05 per hour.

Schedule

Reduced Time Hours: Average work between 30-39 hrs per week. Work flexible hours including nights, weekends, and holidays.