Retail Lead Associate (Full-Time), Customer Experience Operations

Pay starts at $20.25 per hour with benefits available. Full-time hours average 40 hours per week. This role requires open availability Sunday–Thursday between 6:45am and 1:15pm.

About the role

As a Retail Lead Associate, you will be the face of Amazon and contribute to a vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leader responsibilities.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

About the team

Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Customer Experience Operations (CXO) is an organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders—we strive to connect personally with our customers and uplift their lives, even if for just a few moments. We operate out of designated retail locations where it’s convenient for our customers, helping facilitate the delivery and return of customer orders.

Requirements

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years of retail or customer-facing experience, or 1+ years of floor leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.

Preferred qualifications

• Experience in training others.

Pay

Starting pay is $20.25 per hour, including base pay and the highest available shift differential. Additional earnings may include shift differentials and overtime pay.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits.

Schedule

Full-time, averaging 40 hours per week. Requires open availability Sunday–Thursday between 6:45am and 1:15pm, including nights, weekends, and holidays.