Retail Keyholder, Sandro, Desert Hills Premium Outlets, Cabazon

About the role

At SMCP, we are a fashion-forward company committed to accessible luxury and sustainability. We operate in over 47 countries and are guided by a strong leadership team focused on innovation, stability, and internal mobility.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Aid with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Requirements

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.

Qualifications

• Flexible availability, including evenings, weekends, and holidays, is required.

Skills

• Customer service skills.
• Product knowledge and personal recommendations.
• Leadership and supervision.
• Store operations and visual merchandising.
• Team collaboration and development.
• Brand experience and client engagement.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Comprehensive health, dental, life insurance, and disability coverage.
• Employer-matched 401(k).
• Paid time off (vacation, sick time, holidays).
• Paid parental leave and pet benefits.
• Employee Assistance Program (EAP).
• Maven Family Planning.

Pay

$20—$22 USD per hour.

Schedule

Flexible availability, including evenings, weekends, and holidays.