Retail Keyholder

About the role

The Retail Keyholder with Hamilton will be responsible for providing exceptional customer service and leadership on the selling floor. They will help build and implement client outreach initiatives, build brand awareness, and assist in daily operations of the store.

Responsibilities

• Provide a unique and special experience to all clients
• Reach & exceed your sales goals
• Develop potential clients through both client outreach and networking efforts
• Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases
• Aid team members in sales process as per established boutique protocols
• Develop existing client base and reach new prospects through networking and outreach
• Provide superior after-sale service to all clients
• Provide the highest level of client service through personalized contact in product maintenance
• Use product knowledge and selection to provide exceptional service and build customer relationships
• Represent and demonstrate the brand, inside and outside the boutique
• Open and close the store as needed
• Greet customers in a timely, professional and personable manner

Requirements

• High School Diploma and/or equivalent
• Strong luxury retail jewelry and time piece experience
• 3-5 years of experience in a Keyholder position, specialty retail preferred
• Driven to deliver superior service by exceeding customer expectations
• Able to arrive to work on time and work late
• Able to achieve sales goals and be goal oriented
• Excellent verbal and interpersonal skills
• Self-starter and use good judgment in all situations
• Work well as a team player in a fast-paced, energetic environment
• Sustain level of professionalism; friendly demeanor
• The ability to work well with all levels of internal management and staff
• Clientele building skills
• Able to work well with minimal supervision; self-starter

Benefits

• Excellent health, dental and vision insurance
• Immediate participation in the 401(k) and 100% vested employer match after one year
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year
• Extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount