Retail Keyholder

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one—whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates its category, with one out of three products sold by us and one of the highest customer service scores in retail.

Responsibilities

• Lead and model a customer‑first culture across all roles.
• Manage the floor by assigning shifts, reviewing results, and providing feedback to maintain a five‑star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitor store payroll to ensure hours stay within the monthly budget and accurately track timesheets, breaks, and meals.
• Help the store achieve Total Monthly Income (TMI) goals for front‑of‑house and alterations through performance‑based leadership.
• Oversee inventory management, special orders, receiving, layaway, mark‑out‑of‑stock, repairs, and ensure first‑quality standards for all merchandise.
• Communicate daily sales goals to the team and drive action through “Chat Ins/Chat Outs.”
• Observe individual performance, enforce action plans, and conduct weekly performance discussions using customer reviews and mystery shop results.
• Build a strong bench and talent pipeline, ensuring the store is always staffed and filling open positions within 30 days.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent; degree preferred.
• Two to four years of retail management experience in an apparel or specialty‑store environment.
• Prior experience with a computerized point‑of‑sale (POS) system.

Physical Demands

• Stand, walk, and sit for extended periods.
• Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl.
• Occasionally lift up to 25 pounds.
• Use vision at close and distance, peripheral vision, and depth perception.
• Read and use a computer and other electronic devices for long periods.

Benefits

• Rewarding environment and competitive pay.
• Team Bonus.
• Dayforce Wallet – get paid early.
• Referral Incentive Program.
• Generous Dream Maker discount after the first pay period.
• Vision care.
• Supplemental insurances: critical illness, hospital indemnity, accidental injury.
• 401(k) program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal plans (MetLife Hyatt Legal Plans).
• Pet insurance.

David’s Bridal embraces Diversity, Equity, and Inclusion, striving to build a workforce that reflects the customers we serve. We celebrate all forms of diversity and encourage applications from all qualified candidates. Accommodations are available for applicants with disabilities; please contact Human Resources at humanresources@dbi.com or call 610‑943‑5048 for assistance.