Retail Keyholder

About the role

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with Dream Makers and guests alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged Dream Makers.

Responsibilities

• Lead and model a customer first culture across all roles
• Manage active floor presence by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes
• Monitor store payroll to ensure hours do not exceed monthly budget, accurately acknowledging timesheets for all roles including scheduled shifts, breaks, and meals
• Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently through foundational excellence and performance-based leadership for front of house and alterations
• Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensure first quality standards for all merchandise
• Communicate daily sales goals to all team members and drive action through Chat Ins/Chat Outs
• Observe individual team member performance and enforce action plans for improvement through weekly performance discussions using customer reviews and mystery shops
• Assist in building a strong bench and talent pipeline, ensuring the store is always staffed, achieving all staffing goals and filling open positions within 30 days
• Perform other duties as assigned

Qualifications

• High School Diploma or degree
• Two to four years prior retail management experience in an apparel or specialty store environment
• Prior experience with a computerized POS system

Work hours and physical demands

While performing the duties of this job, the Dream Maker is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests. The Dream Maker must occasionally lift up to 25 pounds. The Dream Maker must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

Benefits

• Generous Dream Maker Discount after first pay period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Full Time Opportunity – A comprehensive benefits package is available. Rewarding Environment and Competitive Pay.