Retail Keyholder

About the role

As a member of the management team at David’s Bridal, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Responsibilities

• Customer Focus: Leads and models a customer first culture across all roles. Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience. Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Analyzing and Decisions Making: Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals. Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined. Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Managing Performance: Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops. Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Requirements

• High School Diploma or degree.
• Two–four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Hours and Physical Demands

• Standing, walking, and sitting for extended periods of time.
• Reaching for tools and objects with hands and arms; climbing stairs; stooping, kneeling, crouching, or crawling.
• Talking to and hearing customers.
• Occasionally lifting up to 25 pounds.
• Ability to see up close and at a distance, as well as use peripheral vision and depth perception.
• Ability to look at, read, and use a computer and all other electronic devices for long periods of time.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Referral incentive program
• Generous Dream Maker discount after first pay period
• Vision care
• Supplemental insurances – Critical illness, hospital indemnity and accidental injury
• 401(k) program
• Discount for identity theft protection
• Discounts for home and auto insurance
• Discounts for mobile legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance