Retail Key Holder, San Ramon, #488

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, delivering excellent customer service while driving sales.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Assist the store in periods of high volume and provide support for new employees
• Knowledge of in-house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits
• Operate scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensure all prices and quantities are accurate and provide a customer receipt
• Process refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures
• Maintain store cleanliness and assist in upholding standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Requirements

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Benefits

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area. San Ramon, CA Salary Range: USD $18.00 per hour.